Returns & Exchanges
At Lavinia Lingerie, we want you to feel confident and beautiful in your purchase. If you are not completely satisfied, we offer a 30-day window for returns and exchanges on items in their original, unworn condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all hygiene strips are intact and tags are securely attached to the garments.
Ship the Items
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing